Refund policy
Welcome to Card Company. We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging, including all accessories, manuals, and protective materials.
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Proof of purchase or your order confirmation is required.
Items returned without prior approval may experience delays in processing.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photos of the product and packaging.
We will review your request and provide a suitable resolution as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.
Exchanges
We currently replace items only if they are defective, damaged, or if an incorrect product was shipped.
Return Shipping
If the return is due to our error (such as receiving the wrong or defective item), we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs unless otherwise stated.
Shipping charges paid during checkout are non-refundable unless the return is due to our mistake.
Order Cancellations
Orders may be canceled before they are processed for shipment.
If your order has already been shipped, it cannot be canceled and must follow our standard return process after delivery.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: ask@cardcompany.shop
Address:
1207 Curie CT
Norfolk, VA 23513
United States